FAQs

In one word: flavor. Our founder, Marco Canora (James Beard Award, Best Chef in New York), is a world-class chef who insists on doing things the traditional way. We use only top-quality ingredients – whole fresh-cut organic vegetables, organic poultry, 100% grass-fed beef, and the aromatic spices. We then slow-simmer these ingredients with an almost equal amount of water (1:1 ratio) for hours. Other broth makers cook for less time or add concentrates to water, resulting in a flat flavor and inferior nutritional profile. We feel our process is the right amount of time to ensure maximum nutrient density – and maximum flavor – in every cup.

Brodo Broth Co. started with Chef Marco Canora's vision for the takeout window at his restaurant, Hearth. After 11 years of contemplation, the perfect idea struck—a novel concept of serving delicious bone broth, much like your morning coffee. 

Chef Marco's health transformation fueled the idea. After years of abusing his body working in kitchens, he embraced bone broth, brewed by himself, as a key part of a healthier lifestyle. Eager to share this alternative with fellow New Yorkers, Brodo was born in 2014 from a tiny window overlooking First Avenue. 

From that small window, Brodo expanded, and now you can have it delivered to your door.

Simple: Brodo is the Italian word for “broth.” Historically, Italians have made broth a bit differently from their French counterparts, simmering both meat and bone, not just bones. Our chef and founder, Marco Canora, prefers the Italian method. We specifically use drumsticks, oxtails and other meaty cuts to make our broth more delicious and more nutrient dense.

We do! If you're ever in Manhattan, please visit us at our original window location in the East Village. We sell hot broth by the cupful and you can also purchase frozen broth to take home. We also offer soups and a few seasonal items. 

You may even get to wave at Chef Marco through the window!

Due to the nature of our food product and our commitment to ensuring customer safety, we are unable to process returns. As a company dedicated to producing traditional bone broth with a focus on delightful flavor, instances of customers disliking the taste are extremely rare. However, your satisfaction is our priority, and if you are not completely satisfied with the flavor you ordered, please reach out to us within 30 days. We will gladly provide you with a replacement of your choice of equal value. Rest assured, if there are any issues with your order, we are committed to making things right.

We always strive to make sure that you receive our products in perfect condition. In the rare event that you do receive a damaged item, please reach out to us as soon as possible and send clear images of the damaged product. Our team will review the situation and work to address the issue, ensuring that you receive a satisfactory resolution. Your satisfaction is our priority.

We offer free shipping on orders of $99+. The flat rate fee is $14 for orders below $99. 

Orders placed by noon EST Monday-Friday are packed and shipped on the same day! If you place your order after the noon cutoff, your order will ship the following business day. Once shipped, delivery times are typically 1-2 days but for some states, it may take up to 3 days. Orders are shipped via FedEx. For any additional questions on our shipping schedule, please reach out to hello@brodo.com. 

Generally speaking, we're unable to cancel or make changes to orders after they have been placed. However if you made a mistake, we will do our best to accommodate. Please reach out to us at hello@brodo.com as soon as possible with the details of your order along with the changes you need to be made. Once our shipping team starts packing your order, we're unable to make any changes.

After your order has been confirmed, you will receive an email with your order details. As soon as your order is shipped, you will receive an email with the tracking information for your order.

Certainly, you have the option to monitor the progress of your packages using the tracking information included in the email sent when your order is shipped from our fulfillment center.

Our subscribers also have access to order status and tracking information in the customer dashboard. 

In case you haven't received any email, first make sure to check your spam folder and if you still don't see it, kindly submit a support ticket to us at hello@brodo.com.

We ship all orders from one of two warehouses in the US.

In some rare cases that you received an incorrect product or your order is missing a product, please send us an email at hello@brodo.com, attaching clear images of the product you received. Our team will review the situation and work to address the issue, ensuring that you receive a satisfactory resolution.

Yes, we do! We’re thrilled to offer shipping to all of the lower 48 states, so you can enjoy our delicious broths no matter where you are within the continental U.S. We take great care in packaging to ensure your order arrives fresh and ready for you to enjoy. We're excited to bring Brodo straight to your door! 

1. Log into your account here. 

2. Confirm all of your account information looks correct and you have all the items you'd like. 

3. On the right side of the screen, click "Send Next Box Now'

4. Confirm the order.

5. If your order was placed before noon EST on Monday-Friday, your order will ship same-day. If not, it will be shipped on the next business day. 

We accept payments via American Express, VISA, Mastercard, Discover, Apple Pay, Google Pay, and *Paypal.

*Due to Paypal's incompatibility with subscriptions, we cannot offer Paypal as a payment option for subscription orders.  

Please email us at hello@brodo.com to connect with our team.

Please reach out to us at hello@brodo.com with your questions and a member of our team will be there to assist you.

Want to carry Brodo at your grocery store, coffee, shop, smoothie bar, or any other brick-and-mortar store? Check us out on Faire - https://brodobrothcompany.faire.com

We offer 20% off your first subscription order, then 10% off all renewal orders – no code needed! Please make sure to sign up for our newsletter to receive all the latest updates, new product releases, and promos. 

Unfortuantely we're not able to offer samples, but if you're ever in the East Village you're encouraged to visit our window on 1st Ave. and treat yourself to a cupful of hot bone broth! 

Thank you for your interest in placing an order with Brodo! I'm very sorry you're having trouble with our checkout page. Check out these tips:

1. Make sure your order total is at least $50

2. You may see a note that says "shipping unavailable.' That may mean you live outside of our shipping range. We ship to all lower 48 states.

3. If you received a coupon code and it's not submitting, make sure to check to see if there's an error message. Please note many codes only apply to your first order. 

4. If you run into any other issues, please email us at hello@brodo.com and send us a detailed message. Screenshots including any error messages are extremely helpful! 

We appreciate your patience! 

On our shop page, we offer curated collections of our different 6-packs (1-cup size) and 4-packs (3-cup size). 

On our "Build Your Own Box" page, you can order by the 6-pack or 4-pack. 

Please note that we're not able to offer our broths by the individual pouch, but we do offer mixed packs so you can try many flavors at once. 

Due to limited quantities, we are offering our Sunday Roast and Makhani Magic flavors exclusively as a part of select boxes under "Most Popular Boxes" and in our Mixed Flavor Pack on the Build Your Own Box page. 

Absolutely not! At Brodo, we believe in keeping things pure and natural, which means we never use any preservatives in our products. Our broths are made with simple, high-quality ingredients, just like you would if you were making them at home. We focus on crafting nutritious, delicious broths without any unnecessary additives, so you can feel confident that you're getting only the best, every time. 

To preserve freshness, we process our broth much like you would if you were canning bone broth at home – with heat and pressure. 

Yes! We spent lots of time researching the best possible packaging from all angles, including the materials used to make the packaging. 

Yes! Our Vegan Seaweed & Mushroom Broth is a delicious bone-free broth beloved by meat-eaters and vegans alike. The Vegan Seaweed & Mushroom Broth does not contain gelatin, however, some studies show shiitake (and types of kelp) can promote collagen production in the body. It is nourishing, hydrating, and delicious! 

You can find the full list of ingredients and nutritional information for each of our broths right on their product info pages! Click "our broths" from the homepage, select the specific broth you’re interested in, and you’ll see all the details laid out for you. We believe in transparency, so we’re happy to provide all the information you need to make the best choice for your health. Let us know if you have any other questions—we're always here to help! 

Our bone broths are regularly tested for lead, cadmium, mercury, and arsenic – and reports have shown that levels are under the detectable amount. 

Our bone broth contains 350 milligrams per 1-cup serving. We season to taste and only use mineral-rich sea salt. 

We used to sell only frozen bone broth, but we have recently switched to bone broth that requires no freezing or refrigeration until it’s opened. 

While it's difficult to measure collagen content in a natural product, our broths contain 10g of protein per serving! And that's including collagen along with other nutritious amino acids. 

Since gelling occurs at cold temperatures, you won’t notice it at room temperature.. If you don’t trust us, you can stick a pouch in the fridge overnight and you will see it gel! 

Our Spicy Nonna and Fire Cider bone broths contain a small amount of apple cider vinegar for flavor, but the rest of our broths have no vinegar added. Other broth makers may use apple cider vinegar as a shortcut to extract nutrients from the bones. Our chef and founder Marco Canora believes this unnecessary. Using the right kinds of bones and cooking for the right amount of time is a more effective way to make a truly nutrient-dense broth. 

Our chicken & turkey are certified organic, raised on pasture, and fed a vegetarian diet free of GMOs, antibiotics, chemical fertilizers, and pesticides. Our beef is 100% grass-fed and finished, raised on pasture, and free of antibiotics and hormones. All are sourced from free-range providers. 

All of our bones come from trusted cooperatives and family farms that share our commitment to quality and sustainability. We carefully select our suppliers to ensure that the bones we use come from ethically raised animals, supporting both responsible farming practices and high-quality ingredients. We believe that sourcing from these smaller, more mindful operations makes all the difference in the quality of our broths. If you have any more questions, feel free to ask—we're here to help! 

We have heard many of our customers enjoying Brodo base broths (Organic Chicken, Signature Hearth, and Grassfed Beef) as a part of a clear liquid diet. But please make sure to double check with your doctor – we list all the ingredients on the individual product pages here. 

Brodo is made without gluten or dairy. We are not gluten-free or dairy-free certified, but we do everything possible to avoid cross-contamination. However we recommend anyone with a severe allergy to avoid our product.

Our product is also Whole30 approved, and Keto certified, and Paleo approved! 

Of course we encourage you to look at the ingredients on each individual product page to make sure it safely fits into your diet. 

From the pantry or fridge, you can either heat your bone broth on the stove, or in the microwave or add it to your favorite dish. Make sure to pour it into your favorite mug before microwaving. 

No. Our packaging contains aluminum and therefore should not be microwaved. To heat your broth in a microwave, we recommend starting with 60-90 seconds in a microwave-safe mug or container until you find your perfect temp. 

Yes! We are constantly evaluating ways to minimize our footprint. The weight and bulky volume of glass jars drive very high transportation emissions. The melting and reshaping process associated with recycling glass is very energy intensive. Glass production also requires the right type of sand, which is an increasingly finite resource. So while we love glass as a refillable package, it’s not a good choice for Brodo. 

Until opened, your broth will last for up to one year at room temperature.  After opening, your broth can be stored in the refrigerator for up to five days. 

Our broth is wonderful when sipped straight from a favorite mug and it’s also great for cooking soups, risottos, stews, and more. We also love cooking our grains in Brodo instead of water for added flavor and nutrition. Check out our blog for recipe inspiration!